Bengaluru’s Basque Bakery defends ‘rude’ replies after calling customer 'poor'; internet calls it ‘downright disgusting’

Bengaluru's Basque Bakery has come under fire for its blunt responses to customer complaints on social media, particularly after labeling one customer as 'poor.' The heated exchanges have sparked widespread criticism online, with many calling the bakery's attitude 'downright disgusting.' In response to the backlash, the bakery defended its position, claiming that it is being unfairly targeted by what it describes as a 'scam culture' prevalent among niche brands. This incident highlights the growing tensions between businesses and consumers in the digital age, where public perception can quickly sway based on online interactions. The bakery's comments have not only drawn ire from customers but have also raised questions about how businesses should engage with feedback in an increasingly competitive and connected marketplace. As brands strive to maintain their identity and customer loyalty, this situation serves as a reminder of the delicate balance between maintaining authenticity and addressing consumer concerns effectively.