Big Relief For Flyers! DGCA Issues New Rules For Ticket Refund, No Charge For Changes Within 48 hours

In a significant move to enhance consumer rights for air travelers, the Directorate General of Civil Aviation (DGCA) has announced new regulations regarding ticket refunds and changes. Airlines are now required to clearly state the refund amount available to customers in the event of ticket cancellations, ensuring transparency in the refund process. Additionally, the DGCA has introduced a provision that allows passengers to make changes to their bookings without incurring any fees if these modifications are made within 48 hours of the original ticket purchase. This initiative aims to provide greater flexibility and protection for flyers, addressing long-standing grievances related to ticketing policies in the aviation sector. The changes reflect a growing emphasis on customer service within the airline industry, aligning with global best practices. As air travel continues to rebound post-pandemic, these rules are expected to bolster consumer confidence and improve overall travel experiences in India.