No penalty for cancelling flight tickets within 48 hours of buying: DGCA

In a significant development for air travelers in India, the Directorate General of Civil Aviation (DGCA) has announced revised regulations allowing passengers to cancel or modify flight tickets without incurring any penalties within 48 hours of their purchase. This new policy aims to enhance consumer rights and provides greater flexibility for travelers who may need to change their plans shortly after booking. Additionally, the DGCA has eliminated the practice of forcing passengers into credit shells when seeking refunds, thereby offering more straightforward refund processes. These changes come as part of the regulatory body's ongoing efforts to improve the overall travel experience and accommodate the needs of passengers. The revised norms are expected to instill greater confidence among travelers, particularly in the wake of the challenges posed by the COVID-19 pandemic, which has led to increased demand for flexible travel options.